JOB OPENING: Service Desk Analyst, EDP II
CTR is seeking a Service Desk Analyst to join our team and ensure IT support for the organization. This is a fully on-site position at our 1 Ashburton Pl, Boston, MA 02108. The work schedule for this position is Monday – Friday 8:00 AM – 4:00 PM. This position will be the first point of contact for technical issues, manage hardware and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst’s work directly contributes to the overall productivity and success of our team.
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Bargaining Unit / Salary Range
NAGE Unit 6 / Grade 12: $67, 349.36 – $97,344.26
As per the Unit 6 Collective Bargaining Agreement between the Commonwealth of Massachusetts and the National Association of Government Employees. The range is based upon a series of steps. Any potential offer is determined based upon an analysis of the minimum entrance requirements, the candidate’s relevant work experience and educational achievement level
Application Process
Interested candidates must submit their materials electronically, by E-mail no later than 5:00 pm, on December 25, 2024.
Submissions should include the following:
• a cover letter; and
• resume.
Candidates chosen to advance to a second-round interview will also be required to submit:
• three business writing samples; and
• three professional references.
Please include position title and posting number (FY25-013) in the subject line of your submission. Your application package should be submitted to: [email protected].